Creative Roots Home Ed is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or use our educational services.

Last updated: 15 September 2026

1. Who we are

Creative Roots Home Ed provides home-education support, art and design tuition, GCSE Art and Design tuition, Arts Award support and related educational activities.

For the purposes of UK data protection law, Creative Roots Home Ed is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the contact details provided on our website.

2. Information we collect

Depending on how you interact with Creative Roots Home Ed, we may collect some or all of the following information:

Information provided by parents, guardians or adult students

• Name

• Email address

• Telephone number

• Address

• Emergency contact details

• Information relating to bookings and payments

• Relevant information about educational requirements

• Information provided when making an enquiry or completing a registration form

Information relating to students

Where necessary to provide our educational services, we may collect information such as:

• Student name

• Date of birth or age

• School or home-education status

• GCSE, Arts Award or other course information

• Educational needs or requirements

• Relevant learning information

• Coursework and portfolio information

• Attendance records

• Assessment and examination information

• Information required by an awarding organisation or examination centre

We will only collect information that is reasonably necessary for providing our services.

Website information

When you visit our website, we may automatically collect limited technical information, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Approximate location

• Website usage information

This information may be collected through cookies, analytics or similar technologies.

3. How we use your information

We may use personal information to:

• Respond to enquiries

• Arrange and manage tuition sessions

• Process bookings and payments

• Communicate with parents, guardians and students

• Provide educational support

• Monitor attendance and progress

• Assess coursework

• Support GCSE and Arts Award administration

• Communicate with awarding organisations or examination centres where necessary

• Meet safeguarding responsibilities

• Maintain appropriate educational records

• Improve our website and services

• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy.

4. Our lawful basis for processing information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, Creative Roots Home Ed may rely on:

• Contract – where information is required to provide tuition or other agreed services.

• Legitimate interests – where processing is necessary for the effective operation and administration of the business.

• Legal obligation – where we are required by law or by an awarding or regulatory body to keep or provide information.

• Consent – where we ask for your specific permission, for example for certain marketing communications or use of photographs.

Where we rely on consent, you have the right to withdraw your consent at any time.

5. Children's information

Creative Roots Home Ed works with children and young people, so we take the protection of children's personal information particularly seriously.

We may collect and process information about a child where this is necessary to provide educational services, meet safeguarding requirements, administer assessments or examinations, or comply with legal obligations.

Where appropriate, information will be provided by or obtained with the involvement of a parent or legal guardian.

We will only collect information that is necessary and relevant to the services we provide.

6. Special category information

In some circumstances, information about a student's additional educational needs, health, disability or other circumstances may be relevant to providing appropriate educational support.

Where such information is collected, we will handle it carefully and only process it where there is an appropriate lawful basis under UK data protection legislation.

We will not request sensitive information unless it is reasonably necessary.

7. Sharing your information

We will not sell, rent or trade your personal information.

We may share information where necessary with trusted organisations or individuals, including:

• Parents or legal guardians

• Awarding organisations

• Examination centres

• Education professionals where appropriate

• Website, booking or payment providers

• IT and software service providers

• Professional advisers

• Government, regulatory or safeguarding authorities where legally required

We will only share information that is reasonably necessary for the relevant purpose.

Where third-party service providers process information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection law.

8. Payments

Where payments are made online, payment information may be processed by a third-party payment provider.

Creative Roots Home Ed does not need to store complete payment card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function properly and understand how visitors use them.

We may use cookies for purposes such as:

• Website functionality

• Security

• Analytics

• Understanding website traffic

• Improving the user experience

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Marketing

We may occasionally contact existing customers about Creative Roots Home Ed services, courses or activities where this is permitted by law.

We will not add you to marketing communications where your consent is required unless you have provided that consent.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

11. Photographs and student work

Creative Roots Home Ed may occasionally wish to use photographs, artwork or examples of student work for promotional purposes, including on our website or social media.

We will seek appropriate permission before using identifiable photographs of children or identifiable student work for promotional purposes where consent is required.

You can withdraw permission for future use at any time.

Withdrawal of consent does not affect the lawfulness of use that took place before consent was withdrawn.

12. How we protect your information

We take reasonable steps to protect personal information from:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Unauthorised disclosure

• Unauthorised alteration

Access to personal information will be limited to those who need it for legitimate educational, administrative, safeguarding or business purposes.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

13. How long we keep information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Some records may need to be kept for longer because of:

• Legal requirements

• Accounting and financial requirements

• Examination or awarding-body requirements

• Safeguarding responsibilities

• Resolving disputes

• Establishing or defending legal claims

When information is no longer required, it will be securely deleted or destroyed where appropriate.

14. Your data protection rights

Under UK data protection law, you may have the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete information in certain circumstances

• Ask us to restrict how your information is processed

• Object to certain processing

• Request transfer of certain information to another organisation

• Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions.

If you would like to exercise any of these rights, please contact Creative Roots Home Ed using the contact details on our website.

15. Third-party websites

Our website may contain links to other websites, including awarding organisations, booking services, social media platforms or other educational resources.

We are not responsible for the privacy practices or content of third-party websites.

We recommend checking the privacy policy of any website you visit through an external link.

16. International transfers

Some of the technology and service providers used by our website or business may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on our website, with the date of the most recent update shown at the beginning of the policy.

18. Contact us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how your information is being handled, please contact:

Creative Roots Home Ed

Email: creative.roots.home.ed@gmail.com

Website: www.creativerootshomeed.co.uk

Data Protection Contact: Poppy Barrow

19. Complaints

If you are unhappy with the way we have handled your personal information, please contact Creative Roots Home Ed first so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a data protection complaint on the ICO website.

Creative Roots Home Ed
Privacy Policy – Last updated 15 September 2026